Service Application Management

Your applications help your people to actually get the job done and are critical to business productivity. We monitor and manage your applications of choice remotely and in real time to eliminate issues before they can cause problems.

 

What We Manage

  • Active Directory Services - including Windows Active Directory and DNS
  • Messaging services
    • Availability and perfomance of your e-mail server-based messaging sub-system
    • Keeping your e-mail system healthy - configuring your e-mail system, creating and purging mailboxes and troubleshooting problems
  • Citrix Services (where applicable)
    • Warnings, errors, and performance indicators are evaluated and escalated as necessary
  • Database Management Services - includes database servers and engines
  • Web Site Services - we monitor availability and verify user access to your Web pages via a searchable text string
  • Systems Management Services - includes servers and databases
  • User availability and performance
  • Voice-Over-IP


 

 

"With the help of ClearPointe, I have been successful in keeping the City up and running for the past 3 years. Approximately a year and a half ago, we migrated to a new version of Windows. The transformation went smoothly and quickly. We experienced no downtime, thanks to ClearPointe."


 

Systems Administator,
Local Government