Our Secret: Unsurpassed Aptitude, Dedication and Passion
In the movie Apollo 13, the engineers at NASA’s Mission Control saved the Apollo crew using only items aboard the spacecraft. That’s what we do at ClearPointe. If your round peg process develops a square hole problem, our team of engineers can solve it. We have the ingenuity to fix anything — 100% of the time — before you even know about it.
Our Technology: 24/7 EYES ON™ Network Operations Center
ClearPointe started out building enterprise-level network operations centers for very large companies. We saw an opportunity to take these same principles of functionality, reliability and availability and adapt it as a service for other medium- to large-sized businesses.
Most managed IT service providers resell NOC space from other service providers. Few ever attempt to build their own, state-of-the-art NOC due to the complex security, naming service, and routing dependences required to manage thousands of servers across multiple domains and networks. We did. The result was our 24/7 EYES ON™ Network Operations Center.
ClearPointe Senior Architect and Microsoft MVP John Joyner has co-authored five of the top-selling, definitive reference and technical guides to Microsoft System Center Operations Manager. Over 100,000 copies sold!
Our Approach: Failure is Not an Option
With our industry-leading Service Level Agreement and our unique Rapid Response Guarantee, we take ownership and make things work, even when the problem isn’t ours. We consider it a failure to have to flip a problem back to the client. We will ”hang in there“ with you until the problem is resolved — even if that requires multiple hours of troubleshooting with you on the phone; even at night or on the weekends.