How We Do It

Cloud Based System Center Operations Manager 2012 R2

ClearPointe makes it easy for you to tap into the benefits of cloud based System Center.
Let us manage your servers and network infrastructure, so you can focus on adding value to your core business. Our expertly-trained engineers will make sure your systems are available and optimized 24/7, and we back it all up with an industry-leading SLA and our Rapid Response Guarantee. You can also view this video on our YouTube channel.

Our Secret: Unsurpassed Aptitude, Dedication and Passion

In the movie Apollo 13, the engineers at NASA’s Mission Control saved the Apollo crew using only items aboard the spacecraft. That’s what we do at ClearPointe. If your round peg process develops a square hole problem, our team of engineers can solve it. We have the ingenuity to fix anything — 100% of the time — before you even know about it.

Our Technology: 24/7 EYES ON™ Network Operations Center

ClearPointe started out building enterprise-level network operations centers for very large companies. We saw an opportunity to take these same principles of functionality, reliability and availability and adapt it as a service for other medium- to large-sized businesses.
Most managed IT service providers resell NOC space from other service providers. Few ever attempt to build their own, state-of-the-art NOC due to the complex security, naming service, and routing dependences required to manage thousands of servers across multiple domains and networks. We did. The result was our 24/7 EYES ON™ Network Operations Center.

Our Approach: Failure is Not an Option

With our industry-leading Service Level Agreement and our unique Rapid Response Guarantee, we take ownership and make things work, even when the problem isn’t ours. We consider it a failure to have to flip a problem back to the client. We will ”hang in there“ with you until the problem is resolved — even if that requires multiple hours of troubleshooting with you on the phone; even at night or on the weekends.

Our Expertise: We Wrote the Book on Microsoft IT Systems Management (Literally!)

ClearPointe Senior Architect and Microsoft MVP John Joyner has co-authored five of the top-selling, definitive reference and technical guides to Microsoft System Center Operations Manager. Over 100,000 copies sold!

Manager 2005 UnleashedMicrosoft Operations Manager 2005 Unleashed
System Center Operations
Manager 2007 UnleashedSystem Center Operations Manager 2007 Unleashed
System Center Operations
Manager 2007 R2 UnleashedSystem Center Operations Manager 2007 R2 Unleashed
System Center 2012 Configuration Manager (SCCM) UnleashedSystem Center 2012 Configuration Manager (SCCM) Unleashed
System Center 2012 Operations Manager Unleashed (2nd Edition)System Center 2012 Operations Manager Unleashed (2nd Edition)