Maintaining operations boils down to ensuring your network is kept in a high state of availability
Keeping your “business critical” services available is our main concern. Our NOC is the solution to providing information and corrective actions necessary to ensure that all systems are kept up and operational. A NOC is not defined by equipment and systems, but by the experience, expertise and training of the people and processes developed over time. A NOC is NOT a static Data Center. It is much more than that!
We Built Our Own Enterprise-Level NOC
We searched for the right solution, and nothing measured up to the enterprise-level NOC we had already built for a large telecom client. So we built our own from the ground up – applying knowledge from our multi-million dollar project and basing the design on Microsoft solutions.
Our 24/7 EYES ON™ NOC has been in operation for more than 10 years. It is SSAE 16 Type II and ISAE 3402 audited and accredited by the MSP Alliance as one of ONLY 6 accredited Master MSP NOCs in the world.
Read our in-depth NOC Services Description.
|24/7 EYES ON™ Network Operations Center|
|Definition||A secure and enclosed space housing a ClearPointe trained workforce dedicated to monitoring and investigating any issues that occur.|
|Mission||Ensure business critical services are always available.|
|Physical Layout||Has PEOPLE at its center with equipment/systems to help identify and solve problems, including workstations, screens and security cameras.|
|Problem Solving Capabilities||Processes and procedures designed from years of experience to identify, diagnose and correct issues before they become a problem.|
|Main Differentiator||Experience, expertise and training of ClearPointe workforce. Ability to adapt, gain knowledge and enhance experience.|