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Network Operations Outsourcing Trends and Customer Experience

In this new report abstract from IT metrics firm Computer Economics, Network Operations Outsourcing Trends and Customer Experience, we examine current outsourcing trends and look at key benchmarking figures for network operations outsourcing projects.

This report abstract highlights some key statistics, including:

• More than 71 percent of surveyed organizations plan to keep their network operations outsourcing stable this year.
• 26 percent of businesses plan to increase their outsourcing, while only 2 percent plan to decrease it.
• 42 percent say outsourcing is cheaper than performing the same functions in-house.

This report is a must-read resource for IT executives, directors and managers who want to save money and increase flexibility by outsourcing their network operations.

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